Refund policy
Voy-ant Studios
Return & Refund Policy
Last updated: May 15, 2026
1. No Returns or Refunds
All sales at Voy-ant Studios are final. We do not accept returns or offer refunds, except where required under applicable UK consumer law. Please read this policy carefully before completing your purchase.
Due to the nature of our products — clothing and music — all purchases made through Voy-ant Studios are non-refundable and non-returnable. Once an order has been confirmed and payment processed, we are unable to cancel, amend, or reverse the transaction.
We encourage you to review your order, including sizing information and product descriptions, carefully before purchasing.
2. Exceptions Under UK Consumer Law
Nothing in this policy affects your statutory rights under UK consumer law. Under the Consumer Rights Act 2015, you may be entitled to a remedy if a product is:
- Faulty or damaged at the time of delivery
- Not as described on our website
- Not fit for purpose
If you believe your item qualifies under any of the above, please contact us within 30 days of receiving your order. We will assess your claim and respond in accordance with our legal obligations.
3. Music Products
Music purchases — whether digital downloads or physical formats — are non-refundable once access has been granted or the item has been dispatched. Please ensure you check product format and compatibility before purchasing.
4. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 14 days of delivery. Include your order number and photographs of the issue. We will work with you to resolve the matter promptly.
5. Contact Us
For any queries relating to this policy or to raise a concern about your order, please get in touch:
Voy-ant Studios
45 Fitzroy Street, London, W1T 6EB, United Kingdom
Email: info@voy-ant.xyz